"I just completed the sign off for me. Thanks to everyone for the effort on this! It's the biggest efficiency and compliance gain that we've achieved in my almost 3 years here.

Josh M. ★★★★★
Claims Director, Orion180

"Having the policy there and ready to utilize in the letters with a few clicks is the biggest advantage from the old school way of copying and pasting. As the formatting or bullet points would sometimes be incorrect before, so we would have to check and double check that it was correct. [Also] Not having to bounce letters back and forth via email and instead they are centrally located in my approval queue creates less chaos in my inbox."

Anna N. ★★★★★
Claims Manager, Eberl

"Claims Letters have been a huge upgrade for our claims organization. Not only has Claims Letters made our review process more efficient, but our letters are more accurate and consistent across the board. I can't tell you how much time we used to waste correcting simple formatting issues caused when Advocates used "copy/paste" to insert policy language! Now we have more time to focus on the actual content of the letter, which has helped us improve the overall quality of our letters."

Justin M. ★★★★★
VP of Claims, Bamboo Insurance

"I can’t even tell you how excited our adjusters are about this. Before becoming a manager last August, I spent my first year as a field adjuster, and writing letters was honestly awful. Microsoft Word seemed to behave differently every time we used it. We’d start with a template, then try to paste in policy language while keeping the same font, size, and layout—but everything would shift. Margins would change, footers would duplicate or end up in the middle of the next page—it was a complete mess. In my two years at the company, this is the most refreshing update that we've done."

Eric K. ★★★★★
Claims Manager, CITON Claims Solutions

"I have used so many different template and claim letter management solutions in my experience and I am ridiculously impressed by what Mark and his team have built with Claims Letters. It is the most perfect fit in the market for this part of the claims process that I have seen."

Debasis M. ★★★★★
Director of Technology Development, Bridger Insurance

"One of our preferred things of you as a vendor is that you are always innovating. Always listening to what your clients and users are saying, and building that into your development process and roadmap."

Danielle M.
Business Analyst, NCJUA

"This is the best letter writing solution I've ever seen, I've worked for Travelers and Progressive and this is by far the best solution."

David L.
Property Claims Manager, Countryway Insurance Company

"Every single person that I have done onboard training for has said "how come we've never had this before? Because it is so easy." [...] Every single adjuster that has used this program has said that it is day and night easier than anything they have ever done before, and I 100% agree with that."

Stephanie G. ★★★★★
Claims Supervisor, Bamboo Insurance

"I did a letter this morning, and I was like, "Yep, this is why we're using it. It's easy, it looks good, and it makes your job easier. You're not delaying any process because you have to write a letter. It's like, okay, let me just get this done and get this moved on down the road, where I think in the past you're like, yeah, I need to do that letter. But it just kind of sits there for a little bit longer than it needs to because it's not easy to write."

Tarah T. ★★★★★
Property Claims Supervisor, Harbor Insurance Company