Claims Letters
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Software for Carriers, MGAs, and TPAs
Trusted from Coast to Coast
What Our Software Provides Claims Teams
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Description 1
industry proven product
Major Breakthroughs
Letter Standardization
The NUMBER ONE thing for sanity, efficiency, and compliance: standardized and automated letterheads, headings, signatures, policies, templates, and disclaimers.
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Time Savings
Letter writing has gone from 30 minutes to 30 seconds. Even conservative use of automation, ensures a 60% reduction in letter writing time.
Letter Volume
Claims Teams working with Claims Letters TRIPLE their letter writing output while reducing their labor - this is like the printing press compared to handwriting.
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Compliance Boost
On average, 1 in every 4 letters (or every 200 words written) will contain a spelling error. With Quality Control Tools enabled, this number is effectively 0.
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Stress Reduction
With intensive manual labor reduced, claims teams operate less stressed. This is especially true during CAT Scenarios, but felt in all policy-holder engagements.
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Customer Care
With standardized letters, faster responses, more detailed letters, and less stress - policy-holders can be assured they are in good hands.
real quotes from claims teams
Reviews
"Claims Letters have been a huge upgrade for our claims organization. Not only has Claims Letters made our review process more efficient, but our letters are more accurate and consistent across the board. I can't tell you how much time we used to waste correcting simple formatting issues caused when Advocates used "copy/paste" to insert policy language! Now we have more time to focus on the actual content of the letter, which has helped us improve the overall quality of our letters."
Justin M. ★★★★★
VP of Claims, Bamboo Insurance
"I have used so many different template and claim letter management solutions in my experience and I am ridiculously impressed by what Mark and his team have built with Claims Letters. It is the most perfect fit in the market for this part of the claims process that I have seen."
Debasis M. ★★★★★
Director of Technology Development, Bridger Insurance
"Having the policy there and ready to utilize in the letters with a few clicks is the biggest advantage from the old school way of copying and pasting. As the formatting or bullet points would sometimes be incorrect before, so we would have to check and double check that it was correct. [Also] Not having to bounce letters back and forth via email and instead they are centrally located in my approval queue creates less chaos in my inbox."
Anna N. ★★★★★
Claims Manager, Eberl
"I did a letter this morning, and I was like, "Yep, this is why we're using it. It's easy, it looks good, and it makes your job easier. You're not delaying any process because you have to write a letter. It's like, okay, let me just get this done and get this moved on down the road, where I think in the past you're like, yeah, I need to do that letter. But it just kind of sits there for a little bit longer than it needs to because it's not easy to write."
Tarah T. ★★★★★
Adjuster, Harbor Insurance Company
"Every single person that I have done onboard training for has said "how come we've never had this before? Because it is so easy." [...] Every single adjuster that has used this program has said that it is day and night easier than anything they have ever done before, and I 100% agree with that."
Stephanie G. ★★★★★
Claims Supervisor, Bamboo Insurance
"Advantages I have seen: Consistency with letters that are going out because we set the format/template - letters are more professional and accurate. Ease of Use. Policy documents - because these are uploaded all you have to do is choose whose part of the policy to cite - Amazing! Time Saving. Because the policy is uploaded, what would have taken 30 mins or more to type a letter now takes 10 mins."
Michele F. ★★★★★
Claims Manager, Bamboo Insurance