Privacy Policy

Last Updated: Friday, Sept 2, 2022

ClaimsLetters ("us", "we", or "our") operates www.ClaimsLetters.com (the "Website") and (the "Subscribed Services").

This page informs you of our policies regarding the collection, use, and disclosure of Personal Information when you use the Claims Letters Services. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as our Service and Subscription Agreement.

Cloud Service. ClaimsLetters Cloud service is available from the Microsoft Office Store, which works over the Internet, with automated updates and no installer. Your right to access or use ClaimsLetters Cloud services is provided as a service on a subscription basis. Each time that you access or use ClaimsLetters Cloud services, your Subscription will be verified. Certain limited information, including the Activation Information and information regarding your Microsoft account (the "Verification Information"), will be transmitted to us for this purpose only. If you use the ClaimsLetters Cloud service, your documents are transmitted to a server. Transmitted documents are encrypted and are not available to anyone but you.

Personal Information. While purchasing the Subscribed Services, we ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally, identifiable information may include but is not limited to, your email address, name, phone number, postal address, and other information ("Personal Information").

Information Collection and Use. During activation of the Subscribed Services, we will ask you to enter and transmit Activation Information. Your name and email address are the only Personal Information included in Activation Information. The Activation Information is used for verification purposes only so that we may activate your access to the Subscribed Services. The ClaimsLetters software will not automatically collect or send any Personal Information or information about your computer software or hardware to us.

How We Use Your Information. We will not use or share your information with anyone except as described in this Privacy Policy. We use your Personal Information for providing and improving the Subscribed Services. By using the Subscribed Services, you agree to the collection and use of information under this policy.

Log Data. If you use ClaimsLetters Cloud services, we may also collect information that your browser sends whenever you visit the ClaimsLetters website or use the ClaimsLetters Cloud service ("Log Data"). This Log Data may include information such as your computer's IP address, operating system, browser type, browser version, the pages of the ClaimsLetters website you visit, the time and date of your visit, and the time spent on those pages and other statistics.

Cookies. Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your computer's hard drive. If you use the Website or ClaimsLetters Cloud services, we may use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of the Subscribed Services.

Service Providers. For ClaimsLetters Cloud services, we may employ third-party companies and individuals to facilitate providing the Subscribed Services, to provide the Subscribed Services on our behalf, or to perform services related to the Subscribed Services. These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics. We do not use any third-party Service Providers such as Google Analytics to monitor and analyze the use of our Service.

Support. We use Chatra for chat support, their privacy policy is at: https://chatra.com/privacy-policy/

Email. We use Microsoft Office 365 for all email, office services, and internal communications, their privacy policy is at: https://privacy.microsoft.com/en-us

Data Storage. We Amazon AWS to host our servers and data storage, their privacy policy is at: https://aws.amazon.com/privacy/

Payments. We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of payment information. The payment processors we work with are:

Stripe. Their Privacy Policy can be viewed at https://stripe.com/us/privacy

PayPal. Their Privacy Policy can be viewed at https://www.paypal.com/webapps/mpp/ua/privacy-full

Compliance with Laws. We will disclose your Personal Information where required to do so by law or under an order of a court of competent jurisdiction, or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of the Subscribed Services.

Security. The security of your Personal Information is important to us but note that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. As such we make no warranties as to the level of security afforded to your data, except that we will always act under the United States legislation.

Your Data Protection Rights Under General Data Protection Regulation (GDPR).

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. ClaimsLetters aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

Links to Other Sites. The Subscribed Services may contain links to other sites not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children's Privacy. Our Service addresses no one under the age of 16 ("Children"). We do not knowingly collect personally identifiable information from children under 16. If you are a parent or guardian and you know that your Children have provided us with Personal Information, please contact us. If we learn we have collected Personal Information from a child under the age of 16 without verification of parental consent, we try to remove that information from our servers.

Changes to this Privacy Policy. We may update our Privacy Policy occasionally. If we change this Privacy Policy, we will notify you either through the email address you have provided us or by placing a prominent notice on our website. You are advised to review the Privacy Policy periodically for any changes. Changes to the Privacy Policy are effective when posted.

Legal Information

All information and software on this web site is provided 'as is', without any other warranties or conditions, express or implied, including, but not limited to, warranties of merchantability or fitness for a particular purpose, or those arising by law, statute, usage of trade, or course of dealing. Intelligent Editing assumes no responsibility for errors or omissions in the information or software or other documents which are referenced by or linked to this website.

References to corporations, their services and products are provided 'as is', without warranty of any kind, either express or implied. In no event shall Intelligent Editing be liable for any special, incidental, indirect, or consequential damages of any kind, or any damages whatsoever, including, without limitation, those resulting from loss of use, data or profits, whether or not advised of the possibility of damage, and on any theory of liability, arising out of or in connection with the use, reliance on or performance of this information.

Microsoft, Word, and the Office logo are trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries.

FOR CALIFORNIA RESIDENTS:

The California Consumer Privacy Act (the "CCPA") affords those who reside in the State of California certain rights as data subjects. If you are a resident of the State of California, we encourage you to read and learn about those rights on your own, but the following will help you to begin to understand them:

Access: You have the right to request that we disclose certain information to you about our collection and use of your personal information.

Erasure: In some cases, you may have the right to request that we erase your personal information in our possession.

Data Portability: This allows you to request a copy of your personal information that we may have and transfer that information to someone else without any interference from us. In some cases, you may be able to request that we transfer your personal information directly to a third party on your behalf.

The CCPA further provides California residents the right to direct us not to sell their personal information. WE DO NOT SELL YOUR PERSONAL INFORMATION.

We will not discriminate against you for exercising any of your CCPA rights.

In addition, California's "Shine the Light" law permits you to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes.

To make a request regarding any of these rights or to ask questions or provide comments about this Privacy Notice for California Residents, please contact us at privacy@claimsletters.com