Frequently Asked Questions (FAQs)
Claims Letters has multiple methods for Core System integration, but the majority of the benefits come even with the Standalone version. We connect with AS/400s, Proprietary Core Systems, Commercial Core Systems, CSV Extracts, and APIs. Our service requires minimal data and technological integration is easy.
The level of complexity involved in managing Claims Letters is the same as learning Microsoft Word. For standard users, it's even easier. We can onboard entire Claims Operations in 3 weeks, contingent on the quality of the internal organization of the Claims Department.
For most small and mid-size Claims Operations, integration is free. The larger or the more complex your operations are, the more we need to consider fair pricing. We're with you every step of the way, and companies come out of the process much stronger.
No. Claims Letters is designed with adjusters in mind. It features a drag-and-drop interface and smart automation to reduce onboarding time. Most users are proficient within a few days, and it significantly shortens the ramp-up time for new hires and TPAs—especially valuable during CAT events.
We onboard all of your Policy Jackets so that letter writers and managers have them on hand the moment they enter a claim number. Our Dynamic Policy Language feature allows for seamless insertion of policy language, allowing for easy re-selection, additions, subtractions, or any desired changes.
Absolutely, you can manage your state-specific disclaimers through our Disclaimers Catalog. This ensures you're compliant across all 50 states without managing hundreds of templates. This is how many template variations made to handle one letter type, transforms into one template which dynamically varies by state and product.
Our platform includes a compliant generative AI assistant that drafts customized claim letters based on internal claim notes. You can toggle between manual workflows, AI-assisted suggestions, or full automation—all within SOC 2–controlled safeguards.
