Acceptable Use Policy

Last Updated: [Insert Date]

This Acceptable Use Policy (“AUP”) describes the rules and restrictions that apply to your use of the Claims Letters platform, including the Claims Letters Microsoft Word Add‑in, Claims Letters Web App, and any related services (collectively, the “Services”). This AUP is incorporated into and forms part of the Claims Letters Terms of Service.

By accessing or using the Services, you agree to comply with this AUP. If you violate this AUP, Claims Letters may suspend or terminate your access to the Services.

1. Prohibited Activities

You may not use the Services to engage in, promote, or facilitate any of the following activities:

• Illegal Activities: Any activity that violates applicable laws, regulations, or industry standards.
• Security Violations: Attempting to gain unauthorized access to systems, networks, or data; bypassing security controls; or probing, scanning, or testing system vulnerabilities.
• Malicious Behavior: Transmitting malware, viruses, ransomware, spyware, or any harmful code.
• Interference: Disrupting or degrading the performance of the Services or the systems of others.
• Unauthorized Access: Accessing or using accounts, data, or systems without permission.
• Fraud or Misrepresentation: Impersonating others, falsifying identity, or misusing credentials.
• Abusive Behavior: Harassing, threatening, or harming others.
• Automated Abuse: Using bots, scripts, scrapers, or automated tools to access or interact with the Services without written permission.
• Reverse Engineering: Attempting to decompile, disassemble, or derive source code from the Services.
• Unauthorized Resale: Renting, leasing, sublicensing, or reselling the Services without written authorization.

2. Customer Data Responsibilities

You are responsible for ensuring that Customer Data submitted to the Services:

• does not violate any law or regulation;
• does not infringe the rights of others;
• does not contain malicious or harmful content;
• is handled in accordance with your own internal policies and obligations.

3. Security Responsibilities

You agree to:

• maintain the confidentiality of your account credentials;
• use strong passwords and protect access to your devices;
• notify Claims Letters immediately of unauthorized access or suspected security incidents;
• ensure that only authorized individuals access the Services.

4. Competitor Restrictions

Organizations that actively offer products or services that compete with Claims Letters are not permitted to access, use, or view the Services, including the Claims Letters Word Add‑in, Web App, or any related content or software, without express written permission from Claims Letters.

5. Fair Use and Resource Limits

You may not use the Services in a manner that:

• exceeds reasonable request volumes;
• creates excessive load on infrastructure;
• attempts to circumvent usage limits, licensing restrictions, or billing structures.

6. Third‑Party Services

If you integrate third‑party services with the Claims Letters platform, you must ensure that such integrations comply with this AUP and all applicable third‑party terms.

7. Enforcement

Claims Letters may investigate suspected violations of this AUP. We may suspend or terminate access to the Services if we determine that a violation has occurred or if necessary to protect the Services, our customers, or the public.

We may also remove or disable content that violates this AUP.

8. SOC 2 Compliance

Claims Letters maintains SOC 2 Type II compliance. As part of our security and compliance obligations, we enforce this AUP to ensure the confidentiality, integrity, and availability of the Services. Violations of this AUP may impact our ability to maintain compliance and will be addressed accordingly.

9. Changes to This AUP

We may update this AUP from time to time. Material changes will be posted on our website. Continued use of the Services after changes become effective constitutes acceptance of the updated AUP.

10. Contact Us

If you have questions about this AUP, contact us at:

Claims Letters, LLC
447 Sutter St Ste 405 #394
San Francisco, CA 94108
support@claimsletters.com